Refund policy

Returns and refunds

We accept return requests within 30 days after delivery. To qualify, items must be unworn, unused, with their tags and original packaging. You’ll also need your order confirmation or other proof of purchase.

To request a return, email us@pzeey.com with your order number and the reason for your request. If approved, we’ll email you the return address and instructions. Please don’t mail anything before receiving approval and those instructions.

Return shipping

Customers are responsible for return shipping costs for change-of-mind or wrong-size returns. Please check the size guide before ordering.

For damaged, misprinted, or incorrect items, contact us first so we can review the issue and provide instructions.

Damaged, misprinted, or incorrect items

Please inspect your order when it arrives. If an item is damaged, misprinted, defective, or not what you ordered, email us@pzeey.com with your order number and clear photos of the issue. We’ll review it and arrange an appropriate resolution.

Exceptions

We do not accept change-of-mind returns for personalized or custom-order items, sale items, or gift cards, except where required by applicable law. This does not affect your rights if an item is defective, damaged, or incorrect.

Exchanges

If you need a different size or item, contact us to request a return. Once your return is approved, you can place a separate order for the replacement item.

European Union 14-day cooling-off period

If your order is delivered to the European Union, you have the right to cancel or return it within 14 days without giving a reason, subject to applicable legal exceptions, including for goods made to your specifications or clearly personalized.

To exercise this right, email us@pzeey.com. We’ll provide return instructions. Any return costs and refunds will be handled in accordance with applicable law.

Refunds

Once we receive and inspect your approved return, we’ll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us@pzeey.com.